Refund policy

MotionFit Return & Refund Policy

Effective Date: [Insert Date]

At MotionFit, we strive to provide premium fitness products and outstanding customer service. This Return & Refund Policy complies with the Consumer Protection Act 68 of 2008 (South Africa).

1. Standard Returns (Change of Mind)

As our Foot Pedal Resistance Bands are fitness products intended for personal use, MotionFit does not accept returns or provide refunds where:

  • You have changed your mind.
  • You ordered the incorrect product.
  • The product is no longer wanted.
  • You found the product elsewhere at a lower price.

MotionFit may, at its sole discretion, approve a return in exceptional circumstances. If approved:

  • The return request must be submitted within 7 days of delivery.
  • The product must be unused, unopened, and in its original condition and packaging.
  • All accessories, manuals, and packaging must be included.
  • The customer is responsible for all return shipping costs unless otherwise required by law.
  • Original shipping fees are non-refundable.
  • A reasonable handling or restocking fee may be deducted where permitted by law.

MotionFit reserves the right to refuse any return that does not meet these requirements.

2. Defective or Faulty Products

If you believe your product is defective, please notify MotionFit as soon as possible. We recommend reporting any issues within 15 days of delivery to help us resolve the matter quickly.

In accordance with the Consumer Protection Act, customers retain their statutory right to return products that are defective, unsafe, or fail to meet the required quality standards within 6 months of delivery.

Where a genuine manufacturing defect exists, MotionFit will, as required by law and at the customer's election:

  • Repair the product;
  • Replace the product; or
  • Refund the purchase price.

This warranty does not cover damage resulting from:

  • Normal wear and tear;
  • Misuse, abuse, or negligence;
  • Incorrect assembly or improper use;
  • Failure to follow the supplied instructions;
  • Accidental damage;
  • Unauthorised alterations or repairs.

MotionFit reserves the right to inspect all returned products before approving any repair, replacement, or refund.

3. Products Damaged During Delivery

If your order arrives damaged, please notify MotionFit within 48 hours of delivery.

Please provide:

  • Your order number;
  • Clear photographs of the product;
  • Clear photographs of the packaging.

Failure to report shipping damage within a reasonable time may affect our ability to investigate the claim with the courier.

4. Incorrect Orders

If you receive the incorrect item, please contact MotionFit within 7 days of delivery.

Where the error was made by MotionFit, we will arrange collection and provide a replacement or refund at no additional cost to you.

5. Return Conditions

Where a return is accepted, the following conditions apply:

  • Proof of purchase is required.
  • The product must be returned in a clean and hygienic condition.
  • The product must not have been intentionally damaged.
  • Where reasonably possible, the original packaging, accessories, and documentation should be included.

MotionFit reserves the right to refuse returns that do not comply with this policy or applicable South African law.

6. Refunds

Approved refunds will be processed using the original payment method where reasonably possible.

Refunds are processed only after the returned product has been received and inspected.

Shipping charges are non-refundable unless:

  • The product is defective;
  • The incorrect item was supplied by MotionFit; or
  • South African law requires otherwise.

Depending on your payment provider, refunds may take 5–10 business days to reflect.

7. Exchanges

MotionFit does not offer exchanges for products ordered incorrectly or where a customer changes their mind.

If you require a different product, a new order must be placed, subject to this Return & Refund Policy.

8. How to Request a Return

Before returning any product, please contact MotionFit with:

  • Your full name;
  • Order number;
  • Contact details;
  • Reason for the return;
  • Photographs where applicable.

Returns sent without prior authorisation may be refused or returned to the sender at the sender's expense.

9. Consumer Rights

Nothing in this Return & Refund Policy limits, excludes, or replaces any rights you may have under the Consumer Protection Act 68 of 2008 or any other applicable South African law.

Where any provision of this policy conflicts with applicable law, the applicable law will prevail.

MotionFit reserves the right to amend this policy at any time. Any changes will apply only to orders placed after the updated policy has been published o

This version is appropriate for an e-commerce business selling fitness accessories in South Africa. It protects MotionFit where the law allows while preserving the consumer rights that cannot legally be excluded under the CPA.