Shipping Policy

At MotionFit, we're committed to getting your order to you as quickly and safely as possible.

1. Delivery Partner

All orders are shipped using Aramex Store to Door, one of South Africa's trusted courier services.

2. Processing Time

Orders are typically processed within 1–2 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time

Once your order has been dispatched, estimated delivery is 8–11 business days.

Please note that this is an estimate and not a guaranteed delivery timeframe.

4. Delivery Delays

While we work closely with our courier partner to ensure timely deliveries, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

• Weather conditions
• Public holidays
• High courier volumes
• Industrial action
• Road closures
• Remote delivery locations
• Other unforeseen events

MotionFit is not liable for delivery delays caused by circumstances outside of our reasonable control or by the courier service. However, we will gladly assist in tracking your order and communicating with the courier to help resolve any issues as quickly as possible.

Nothing in this policy limits or excludes any rights you may have under applicable South African consumer protection laws.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

MotionFit cannot be held responsible for delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete address information.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (where applicable) so you can monitor your delivery.

7. Failed Deliveries

If a delivery cannot be completed due to customer unavailability or incorrect delivery information, the courier may attempt re-delivery or return the parcel. Any additional delivery fees may be payable by the customer.

8. Damaged or Missing Parcels

If your parcel arrives damaged or appears to have items missing, please contact us within 48 hours of delivery and include photographs of the parcel and its contents where possible. We will investigate the matter with the courier.

9. Contact Us

If you have any questions regarding your shipment or need assistance tracking your order, please contact our customer support team and we'll be happy to help.